1Win Privacy Policy in Pakistan

This Privacy Policy governs your use of all websites and services that we operate, including our online and mobile platforms, collectively referred to as “Websites” and “Services”. It describes how we process your “Personal Data” which includes any identifiable information such as your name, email address, address, telephone number, payment details, support enquiries and more. This policy does not cover anonymous data that does not identify you. We periodically update this policy and will notify you of material changes through our websites or by email.

We collect Personal Data through a variety of methods:

• Direct information: we collect information that you provide directly to us, for example during registration, verification, anti-money laundering checks or when you request support.
• Automatic Collection: When you use our Websites or Services, we automatically collect data such as your IP address, operating system, device type and settings, browser type and settings, crash reports and activity logs. This helps us improve your experience. Technologies such as cookies and tools such as Google Analytics help in this process.
• Third Party Sources: we may also obtain Personal Data from external sources, such as public records or trusted partners, to improve and verify the information we store.

We process your Personal Data on the following legal bases:

• Contractual Necessity: processing is necessary to fulfil our contract with you, for example when you register or make transactions on our websites.
• Legal obligations: compliance with various laws and regulations, such as anti-money laundering and gambling regulations, requires data processing.
• Legitimate interests. we may process your data for legitimate business purposes provided that these interests are not overridden by your rights.
• Consent. In certain cases we process data on the basis of your explicit consent, for example for direct marketing purposes.

Your Personal Data is used by:

We may share your Personal Information:

• Branches and other companies in our group.
• Third-party service providers and partners.
• Regulatory agencies, law enforcement agencies, and other government agencies as appropriate.
• Affiliates or other parties who introduce you to our services.
• Other parties with your consent.

Your data may be processed and transferred to countries outside your country, including outside the European Economic Area (EEA). We ensure that such transfers are adequately protected through mechanisms such as the European Commission’s Standard Contractual Clauses.

We implement robust security measures to protect your Personal Information, including:

• Encryption: data is encrypted during transmission and storage using TLS.
• Access control: only authorised personnel can access your data.
• Network defence: multiple layers of security, including firewalls and intrusion protection systems.
• Secure data centres: our servers are located in facilities with strict physical security measures.
• Continuous monitoring: our security team actively monitors threats and vulnerabilities.

We retain Personal Data for different periods, depending on the type and purpose of the data:

• User-controlled data: you can delete certain data at any time, for example, by editing your information or deleting your account.
• Regulatory compliance: we retain data as necessary to fulfil legal obligations such as anti-money laundering, tax compliance and dispute resolution.
• Long-term retention. Some data is kept longer to prevent fraud, comply with laws, or ensure continuity of service.

You have various rights in relation to your Personal Data, including the right to:

Gain access and get a copy of your data.

• Correct inaccurate data.
• Request deletion of data under certain conditions.
• Limit data processing.
• Object to data processing on the grounds of legitimate interests or direct marketing.
• Withdraw consent, if applicable.
• File a complaint with your local data protection authority.
  

You can exercise these rights by changing your account settings or by contacting us at [email protected].

 

We use Google Analytics to understand how you use our website. This tool collects data such as page visits and referral sources, but does not link this data to your Personal Data. You can opt-out of Google Analytics by disabling cookies in your browser settings. For more information, please visit Google’s cookie policy.

All information about you and our website is encrypted using SSL technology with a 256-bit key to ensure data security.